Frequently Asked Questions

Top 5 most frequently asked questions

How can I contact KookGigant?

  1. Complete the contact form correctly, we will respond extremely quickly (within 1 hour) on Mon-Fri from 9:00 AM to 5:00 PM.
  2. Would you rather speak to someone by phone? Please call +31085-0608130, we will be happy to assist you on Monday-Friday from 9:00 AM to 5:00 PM.

When will my order be delivered?

As soon as your order is shipped, you will receive an email from us with the track & trace code. You can track your package via this link! As soon as the carrier knows when they can deliver your package, they will also update the track & trace information.

Which payment methods do you accept?

You can pay afterwards with Klarna. Of course you can also pay with us with iDEAL, Google Pay, Apple Pay, PayPal, Maestro, Mastercard, VISA, American Express, Giropay, Belfius and Sofort.

I have entered my details incorrectly, what now?

This can happen of course, fill in our contact form and clearly tell us what went wrong and what the correct information is, we will arrange it for you very quickly!

How quickly do you refund a return shipment?

As soon as we have received your return shipment, we will refund the purchase amount to your account within 7 working days. You will also receive a confirmation of this by email.

Contact (response within 1 hour)